| Why are your prices so low?
A more appropriate question might be Why are prices so high in the U.S.? We're not entirely certain as to why such a price discrepancy exists but our best guess is that U.S. consumers are paying a disproportionate share of the drug companies' Research and Development costs.
Where are you located?
Our business is based in Santiago, Chile.
How do I know the drugs I buy from you are safe?
Contrary to what you may have been led to believe, the United States is not the only country in the world with clean, modern manufacturing facilities and strict regulatory oversight. Chile's thriving pharmaceutical industry produces products on par with a U.S./Western level of quality. In addition, Chilean law requires local pharmaceutical companies to comply with the Code of Good Manufacturing Practices.
Where are your drugs manufactured?
Our generic drugs are manufactured by the more than 40 pharmaceutical companies here in Chile, while our brand name pharmaceuticals are made in many of the same plants as the drugs sold in the U.S.
Do I need a prescription to order from you?
No. In most instances, Chilean law does not require a prescription for the purchase of pharmaeutical products. However, the FDA may require you to provide
additional documentation when your order arrives in the United States.
How much do you charge for shipping?
Shipping via Registered Air Mail w/insurance is $15.00, plus 5% of the value of the order, worldwide. We do not offer express delivery.
How much is a "unit" of medication?
A unit is a single dose of a medication; i.e. one tablet, pill or capsule.
Where do you ship?
We ship worldwide, including wherever you live.
Why don't you answer my e-mails?
We respond to all e-mails. If you are not receiving our e-mails, they are most likely being intercepted and deleted by anti-spam software, as many of the products we sell are keywords for spam filters. To ensure that you receive all communications from us, our main e-mail address, sales@cheapscrips.com, should be added to your whitelist.
How long does it take for my order to reach me?
We typically process orders within 5-7 days after we receive them. Transit times via the postal service vary greatly from 1-4 weeks. Be patient!
Where's the tracking number for my order?
There is no tracking number provided for Air Mail shipments. We do have registration numbers for all orders that we ship so, if your order does not show up within a reasonable amount of time, we can always initiate a trace on it using the registration number.
It's been several weeks since my order was supposedly shipped. Did you guys really send it or are you just a bunch of crooks like so many other online pharmacies?
We are in business to deliver high quality products at an affordable price. Given the difficulty of getting and keeping customers as an online foreign pharmacy, ripping off our clientele would be one of the dumbest things we could do. Remember, despite our best efforts to ship your order in a timely manner, there are two other entities involved in the chain of delivery over whom we have no control: the postal service and Customs authorities. Their performance/interference, or lack thereof, play a significant role in the delivery of your order.
Why don't you accept credit cards any more?
Basically, we became fed up with constantly being ripped off by fraudulent chargebacks initiated by a small percentage of dishonest customers, as well as having to deal with arrogant, sleazy third-party credit card processors
and all of their hidden fees and other tricks for stealing our money.
Why are your e-check prices higher than your e-gold
prices?
E-check payments entail significant bank fees and charges, as well as the risk of returned checks. These costs are reflected in the e-check price. If you want to avoid these costs, the answer is simple:
Pay with e-gold!
OK, I've opened an e-gold account. So how do I put money in it?
You can fund your e-gold account by purchasing e-gold through a market maker, an independent business that buys and sells e-gold. It is similar to traveling overseas: you go to a bank or currency exchanger to use your dollars to buy Euros, Pounds, pesos or Yen. Market makers offer a range of payment options, typically charging a commission of 3-5%. We offer a 5% discount on all e-gold purchases of non-clearance items to cover these exchange costs for you. Please see our e-gold sales page for additional information on purchasing e-gold.
I still don't understand what e-gold is or how it works.
To listen to an in-depth Q & A with e-gold founder Dr. Douglas Jackson, click here. 
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